General Information

How safe are my funds?

ADS Securities LLC was established with paid-up capital of US$400 million, making it one of the most highly capitalised forex trading firms in the world. This gives security and stability for traders and allows us to place all client monies in ring-fenced accounts – this money is separated from funds we use to manage and maintain trading. In jurisdictions where segregated accounts are required and available, we offer this facility. All client funds are held in Tier-1 banks.

How does ADSS guarantee the security of transactions?

All clients working with us will benefit from dealing with a company which operates in a strictly controlled and regulatory environment. We have been awarded ISO/IEC 27001 certification for the management of information security and the protection of sensitive information, including client credit card data. ISO/IEC 27001 covers all management systems and shows that we have effective measures in place to protect sensitive information, and includes:

  • Continuous auditing by an internationally recognised auditing/certification body
  • Enhanced business processes to protect against internal and external security threats
  • Ensures the maintenance and continual improvement of an information security process

Additional security is provided by the financial strength of the company. This allows us to work with Tier-1 partners including banks, LPs and technology companies.

Do you offer round the clock trading support?

Yes. Trading support is available 24/5, from Sunday 22:00 GMT to Friday 22:00 GMT to mirror the trading hours. To contact Trading Support, call: +971 2 657 2414 +971 2 652 9777 or email: [email protected].

Asia customer support is available from Monday to Thursday 9am – 9pm (Singapore Time), and Friday 9am – 5:30pm (Singapore Time). To contact Customer Support, call: +65 6654 1541/Malaysia toll free 1-800-81-7976 or email: [email protected].

Greater China customer support is available from Monday to Friday 9am – 9pm (Beijing Time). To contact Customer Support, call: 400 120 3075 (China)/ 0080 114 7180 (Taiwan), or email [email protected].

How many languages do you support?

Our main offices are in Abu Dhabi, Singapore, Hong Kong and London, so we have client services teams who speak English, Arabic and Chinese. In Hong Kong, our teams offer support in Chinese and English. In Singapore, our team offers support in English, Mandarin, Bahasa Malay and Vietnamese. Our website is available in Arabic, English and Chinese.