Questions

Here at ADSS, we know that understanding the markets can be tricky. That’s why we’ve put together this helpful guide to a number of questions you may have along your trading journey.

Choose from the below popular queries. Or contact our Client Service Team for more information.

About UsTrading Account and PlatformTrading Basics

About Us

  1. What does ADSS stand for?
    Abu Dhabi Sources Securities
     
  2. Where is ADSS office?
    Our Address is 3/F Prosperity Tower, 39 Queen’s Road Central, Central, Hong Kong
     
  3. What is your office hour?
    9:00am-5:30pm Monday-Friday (Except public holidays)

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Trading Account and Platform

  1. What is the minimum deposit of forex?
    There is no minimum deposit requirement in ADSS.
     
  2. How to make deposit?
    Please refer to https://www.adss.com/en-hk/accounts/forex/deposits-withdrawals-en/
     
  3. How to make withdrawal?
    Please refer to: https://www.adss.com/en-hk/accounts/forex/deposits-withdrawals-en/
     
  4. Where can I use the OREX platform?
    We currently have Desktop and Mobile version. However, it is not available on iMac or Mac book. The Web-trader version is coming up very soon.
     
  5. Where to download OREX desktop version?
    Please click the link for download the OREX desktop version. https://www.adss.com/en-hk/platforms/orex/desktop-en/
     
  6. Where to download OREX mobile version?
    For iPhone users, go to the App Store, and search for “OREX”. For Android users, go to the Play Store, and search for “OREX”.
     
  7. What is Two-factor (2FA) login?
    Two-factor (2FA) is an additional security layer for your logging in our platform – helping to address the vulnerabilities of a standard password-only approach.
     
  8. What is salesforce authenticator?
    Salesforce Authenticator is 2FA app which is used with OREX to login to your account.
     
  9. How to download Salesforce Authenticator?
    For iPhone users, go to the App Store, and search for “Salesforce Authenticator”. For Android users, go to the Play Store, and search for “Salesforce Authenticator”.
     
  10. My OREX is not working, who should I contact?
    Please call our Hotline 3185 0900.
     
  11. How to add currency pairs to your trade board on desktop version?
    Click the double arrow on the “add instrument” tab, select the currency pairs you want, and then click on “add to current trade board”.
     

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Trading Basics

  1. What is the minimum trading amount for forex?
    The minimum trading amount for forex is 1 unit of the base currency.
     
  2. What is the cost of forex trading?
    The only cost will be the spread, and the rollover interests if positions are held overnight, please refer to https://www.adss.com/en-hk/products/forex/fees-en/
     
  3. How many currency pairs do you have?
    Currently we have 66 currency pairs.
     
  4. What other “non major” currency pairs does ADSS provide?
    We provide South African Rand, Turkish lira, Qatari Rial, Kuwaiti Dinar, Russian Ruble etc.
     
  5. What is a Pip?
    A pip (percentage in point) is a unit of change in an exchange rate of a currency pair. Currencies are usually quoted to four decimal places, and a pip is one unit of the fourth decimal place. For example, in US dollar, one pip equals to 1/100th of a cent. 
     
  6. What is the leverage ratio in OREX platform?
    20 times.
     
  7. What is liquidation Margin? (Minimum Required Margin)
    If your net equity touches this level, open positions will be liquidated. Liquidation Margin is 1% of total value of an open position.
     
  8. What is maintenance margin?
    This is the minimum amount (3% of total value of an open position) required to maintain your open positions. If your account equity falls below the Maintenance Margin level, you will receive a margin call at which point you will no longer be able to place new trades. We will send you this alert by email. You can choose to add additional funds to your account, close existing positions to bring your account equity above the required Maintenance Margin level, or simply let your positions to keep on running so favorable market movements may bring your account equity to go above the maintenance margin level. Should your equity continue to fall to the Liquidation Margin Level, your positions will be automatically closed.  
     
  9. What is Rollover rate?
    Rollover rate is the interest rate difference between two currencies of a currency pair that is bought or sold. 
     
  10. What is Liquidity?
    Liquidity means a currency pair's ability to be bought and sold without causing significant change in its exchange rate. 
     
  11. What is Slippage?
    Slippage means the difference between the price at which your order is executed and the price offered at the time your order is submitted. Slippage may be favorable or unfavorable to you.
     
  12. What is leverage?
    Leverage is the use of an initial deposit to open a position with borrowed funds. If your trade using leverage, you increase your buying power but also and concurrently increase the amount of capital at risk of loss should your trading activities result in a loss. You should also be aware of how much leverage you are trading on, and the margin (deposited funds) required to maintain your open positions.
     
  13. Where to see rollover interests?
    Please refer to: https://www.adss.com/en-hk/products/forex/fees-en/
  14. What is a limit order?
    A limit order is placed when you are only willing to enter a new position or to exit a current position at a specific price or better. The order will only be filled if the market trades at that price or better.
     
  15. What is a stop order?
    A stop order is an order that becomes a market order only once a specified price is reached. It can be used to enter a new position or to exit an existing one.
     
  16. What is OCO?
    OCO means “One-Cancels-the-Other Order”.  This is a type of order in FX which contains both a stop order and a limit order. When either order executes, the other one is automatically canceled.

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