Our priority is to empower and educate our community to become better traders. We will provide you with all the help, guidance and resources you could need to reach your trading potential.
At what level will my position be stopped-out?
When your margin level percentage drops to 50% or equity drops to half of required margin.
What account types do you offer?
We offer both conventional trading accounts and Islamic swap-free accounts. You can find more information about accounts here.
What are your fees/charges/overnight fees?
Apart from spreads we apply a withdrawal charge and overnight financing fees depending on the product. More information can be found on our Cost Disclosures Sheet or you can view our Market Information Sheets here.
How do I deposit and withdraw funds?
You can fund your account in multiple ways including: bank wire transfer, credit card, online bank transfer, Skrill, Neteller and Cash U. We are also the only broker in the UAE to offer funding via UAEPGS. You can request to withdraw funds via the same options.
What is UAEPGS funding method?
UAEPGS is a wire transfer payment gateway introduced by the Central Bank of the UAE, providing a safe and secure way for you to fund your account within 30 minutes. This funding method is for UAE customers only.
How do I open and close a position?
You can open and close trades directly in the trading platform. Check out our platform user guide to see how. Alternatively, you can call our support team, who will be happy to assist.
What is stop-loss and take profit?
A stop- loss order is an order set to trade a particular instrument once the instruments hits at a specific price. A stop-loss is an important risk management tool that can help limit losses on trades. For instance, you could request a stop-loss is set 10% beneath the price at which you bought an instrument – this, in normal market situations will limit your potential loss to 10%.
A take profit order is an order set to trade a specific instrument once the instrument hits at a specific price. Take profit orders give traders the opportunity to lock in profit by closing a trade as soon as the market is at a target price.
Kindly note that take profit and stop loss orders are subject to the best price available in the market and therefore your desirable limit order may not necessarily be filled at the exact price.
When are the markets open?
Market opening times depend on the product. You can trade 24×5 with ADSS, Monday to Friday.
How safe is my money with ADSS?
ADSS is a secure and well capitalised broker and we adhere to the strictest of regulation. We are regulated by the Securities and Commodities Authority (SCA) in the Middle East and by the Financial Conduct Authority in the UK.
How much do I need to fund my account (what is the minimum amount?)
Our minimum deposit is $100.
How old do I need to be to trade with ADSS?
The minimum age to open an account with ADSS is 21.
What documents do you require when I apply for an account?
To open an account with ADSS you will need to provide Proof of Identity and Proof of Residential Address. For more information, please visit our individual application page.
How do I close my account?
If you would like to request to close your account, please email ts@adss.com from the email address associated with your account. You will need to close down any open positions and withdraw your funds before we are able to process your request.
How long can I have an MT4 demo account?
Our MT4 demo accounts are valid for 60 days, but you are welcome to open more than one. Our in-house ADSS platform is currently only available to account holders, not on a demo basis.
How do I use MT4?
Please visit our MT4 video tutorial page to learn more about how to use the platform.
What does ADSS do with all my personal information?
Our commitment to cybersecurity means your personal data (including credit card information) is safe. We’re proud to have been accredited with the ISO/IEC 27001 certificate for the management of information security and the protection of sensitive information.
Please visit our privacy policy page to know more about your personal information with ADSS.
How do I make a complaint?
If you wish to make a complaint, in the first instance, please email us at complaints@adss.com or call us on T: +971 2 657 2414.
Can I access the ADSS Trading App when I go abroad?
If you’re using our Android or iOS app, geo-restriction functionality may result in problems accessing your account while located in one of the territories listed below.
Access to the app from these locations may be blocked due to regulation or operating system restrictions. If you travel to one of these locations, the app may prevent you from accessing your account. ADSS will not be liable for any loss arising from an inability to access the application in these territories.
If you’re denied access to your account from our iOS app, please attempt to access your account via the ADSS web platform trader.adss.com, or contact us by phone at +971 2 657 2414, or email the Trading Services team at ts@adss.com.
Android Users
GIBRALTAR, GUAM, GUERNSEY, ISLE OF MAN, JERSEY, KOSOVO, PALESTINIAN TERRITORY, OCCUPIED
iOS Users
AFGHANISTAN, BELARUS, BOSNIA AND HERZEGOVINA, CAMBODIA, CENTRAL AFRICAN REPUBLIC, CONGO, THE DEMOCRATIC REPUBLIC OF THE, CUBA, GIBRALTAR, GUAM, GUERNSEY, GUINEA, GUINEA BISSAU, IRAN, ISLAMIC REPUBLIC OF, IRAQ, ISLE OF MAN, ISRAEL, JERSEY, KOREA, DEMOCRATIC PEOPLE’S REPUBLIC OF, KOSOVO, LEBANON, LIBYA, MALI, MYANMAR, NICARAGUA, PALESTINIAN TERRITORY, OCCUPIED, RUSSIAN FEDERATION, SOMALIA, SOUTH SUDAN, SUDAN, SYRIAN ARAB REPUBLIC, TUNISIA, UKRAINE, VENEZUELA, YEMEN, ZIMBABWE